Nemii Decor
Overview
RETURN, REFUND & CANCELLATION POLICY
At Nemii Decor, many of our products are custom-made, cut-to-size, manufactured-to-order, or sourced specifically against customer orders. Therefore, customers are requested to carefully review product specifications, dimensions, colors, and order details before placing an order.
By placing an order with Nemii Decor, you acknowledge and agree to the terms of this Return, Refund & Cancellation Policy.
- ORDER CANCELLATION POLICY
A. Custom-Made & Made-to-Order Products
The following products are manufactured, cut, stitched, processed, customized, or procured specifically for a customer:
Custom-size curtains
Window blinds
Non-woven carpets
Made-to-order furnishing products
Customized products
Special procurement products
Bulk orders
Any product specifically prepared according to customer requirements
Cancellation Window
Orders for the above products may only be cancelled within 2 hours of order placement.
After 2 hours from placing the order:
Cancellation requests will not be accepted.
No refund shall be applicable.
Production, procurement, cutting, stitching, customization, processing, or sourcing may have already commenced.
B. Ready-Made Products
Orders for standard ready-made products may be cancelled before dispatch.
Once an order has been dispatched, cancellation requests may not be accepted.
- NON-RETURNABLE PRODUCTS
The following products are strictly non-returnable and non-refundable except in cases where the customer receives a product that is materially different from what was ordered or arrives with verified manufacturing defects:
Custom-size curtains
Window blinds
Non-woven carpets
Made-to-order products
Customized products
Special order products
Fabric cut as per customer requirement
Clearance sale products
Discounted products marked as non-returnable
Bulk or commercial orders
Products altered, installed, used, washed, or modified after delivery
Returns shall not be accepted merely because:
Customer changed their mind
Product no longer required
Customer ordered incorrect size
Customer selected wrong color
Customer entered incorrect specifications
Product does not match personal expectations
- RETURN ELIGIBILITY
Returns may only be considered if:
Wrong product was delivered by Nemii Decor.
Product contains a verifiable manufacturing defect.
Product arrived substantially damaged during transit and reported within the required timeframe.
To qualify:
Return request must be submitted within 48 hours of delivery.
Unboxing video and photographs must be provided.
Product must remain unused, unwashed, uninstalled, and in original condition.
Original packaging, labels, and accessories must be retained.
Nemii Decor reserves the sole right to inspect and determine return eligibility.
- UNBOXING VIDEO REQUIREMENT
For any claim relating to:
Missing items
Damaged items
Wrong products
Manufacturing defects
Customers must provide a complete, uninterrupted unboxing video starting before the package is opened.
Claims without sufficient evidence may be rejected.
- REFUND POLICY
Refunds shall only be processed when:
A return request has been approved by Nemii Decor; and
The returned product passes inspection.
Approved refunds will generally be processed within 7–14 business days after successful inspection.
Refunds will be issued through the original payment method whenever possible.
Shipping charges, convenience fees, payment gateway fees, COD charges, installation charges, and similar service charges may be non-refundable.
- DELIVERY REFUSAL & UNDELIVERED SHIPMENTS
If an order is returned due to:
Refusal to accept delivery
Incorrect address provided by customer
Customer unavailable during delivery attempts
Failure to respond to courier communications
Any customer-related reason
then:
Original shipping charges shall not be refundable.
Return shipping charges may be deducted.
Re-dispatch shall be subject to additional courier charges.
This provision shall apply to both:
Prepaid orders
Cash on Delivery (COD) orders
Even if shipping was offered as “free shipping,” actual shipping and return shipping costs incurred by Nemii Decor may be recoverable before re-dispatch.
- CASH ON DELIVERY (COD) ORDERS
Nemii Decor reserves the right to:
Restrict COD availability for specific locations.
Restrict COD for high-value orders.
Restrict COD for customers with previous delivery refusals or repeated cancellations.
Repeated refusal of COD orders may result in future orders being accepted only on prepaid basis.
- PRODUCT APPEARANCE DISCLAIMER
Due to variations in:
Mobile screens
Monitor settings
Lighting conditions
Photography
Fabric dye lots
Actual colors, textures, finishes, and appearance may vary slightly from website images.
Such variations shall not be considered defects and shall not qualify for return, refund, or exchange.
- DIMENSION & MANUFACTURING TOLERANCE
Textile and furnishing products may contain reasonable manufacturing tolerances.
A variation of approximately ±1 to ±2 inches (or equivalent industry-standard tolerance) may occur in certain products due to stitching, cutting, weaving, fabrication, or production processes.
Such variations shall not be considered defects.
- INSTALLATION & USAGE
Customers are advised to inspect products before:
Cutting
Washing
Altering
Installing
Modifying
Products that have been installed, altered, washed, used, or modified shall not be eligible for return or refund.
- BULK, COMMERCIAL & PROJECT ORDERS
Orders placed for:
Hotels
Offices
Institutions
Builders
Commercial establishments
Interior projects
Large quantity purchases
may be subject to special terms.
Unless otherwise agreed in writing, such orders shall be non-returnable and non-refundable.
- LIMITATION OF LIABILITY
To the maximum extent permitted by law:
Nemii Decor’s liability shall not exceed the amount paid by the customer for the affected product.
Nemii Decor shall not be liable for:
Indirect losses
Consequential damages
Business losses
Loss of profit
Delay-related losses
Project delays
Event cancellations
Installation expenses
Third-party costs
- FRAUD PREVENTION
Nemii Decor reserves the right to reject any claim suspected to involve:
Fraud
Abuse of return policies
False damage claims
Product substitution
Tampering
Misrepresentation
Appropriate evidence may be requested before processing any claim.
- POLICY MODIFICATIONS
Nemii Decor reserves the right to modify, update, amend, or replace this policy at any time without prior notice.
The policy published on the website on the date of order placement shall govern the respective order.
- CONTACT INFORMATION
For return, refund, cancellation, or order-related assistance:
Email: contact@nemiidecor.com
- GOVERNING LAW & JURISDICTION
This Policy shall be governed by the laws of India.
Any dispute arising out of or relating to purchases made from Nemii Decor shall be subject to the exclusive jurisdiction of the competent courts located in Satna, Madhya Pradesh, India, to the extent permitted by applicable law.
By placing an order with Nemii Decor, customers acknowledge that they have read, understood, and agreed to this Return, Refund & Cancellation Policy.